Nancy I shopped with you back in October I loved your shop  and you graciously shared a bottle of wine with me.. Such a pleasure to shop with you I  thought of the sweet beautiful smiling faces as I placed this order looking forward to seeing you in October again hope to see you..We really enjoyed the wine and the hospitality of your shop..HAVE A GREAT DAY!!!  Joy (West Point, MS)
 
Dear Nancy, This thank you (from Australia) is long overdue especially after attending to my order in such a personal and efficient way. Everything was perfect from start to finish along with the surprise gift soap and special wrapping. Mind you, what I had ordered wasn't too bad either and in fact is part of the main present my parents are giving me for my "half century" birthday. I'm really looking forward to lounging around in my comfy beaut sleep shirts. Many thanks once again.
Gayle (Australia)

Dear Nancy & Staff: Wow ~ Now that is true customer service. Count me in as one of your new best friends! You are the "Gold Standard" and I salute you.
Barbara (Corona Del Mar, CA)

To the great people at Moon on Main................Not that it matters, but just thought I'd write and say "thanks". Two years ago...life was unquestionably comfortable. We were finally at a point that we were able to enjoy some of the comforts in life that my husband and I had worked so hard for for so many years. We often ordered from you guys because we were able to!!!August 29th, 2005, we lost our home and my husband's business to Hurricane Katrina. Life Changed!! I think we made one order with you all, but we really had to be carefulabout spending!! We are finally back in our new house and things are getting back to normal after two years!! I just placed an order with y'all and got a feeling of the samecomfortable feeling I had two years ago!! Thanks!!!
Melissia (Mobile, AL)

Moon on Main, I just received my order today and I could not be more pleased! My whole ordering experience from you has been awesome; from the quick reply to questions I had, the speed of delivery, the way my order came wrapped up like a birthday present, the goody bag with the lovely scented soap, to the hand written thank you note! The outstanding customer service that you provide is so rare these days. You have a customer for life! THANK YOU!
Cherie (Hemlock, NY)

Hey, there! I just wanted to thank you for the fast shipment of my Nick and Mo cardigan hoodie and the gift of the wonderful smelling soap. Today, the heat index in Mobile, AL, is 108 degrees and right before I received my package I was thinking how nice a long bath would be - what great timing that you would send such a special goody to me! I am so happy that I came across your site during an internet search. I have not had luck to come across the brands that you stock and you will definitely be my go-to shop for unique, stylish apparel. Several years ago I visited the Killarney House Inn, which is a bed and breakfast I have always wanted to go back to. Now I will have an extra incentive to my that visit!
Robyn (Mobile, AL)

Love love love my new leetal kalmanson fanciest bracelet ever! (now have 3, gotta slow down, but they are so so so perfect!!! thanks
Joyce (Reno, NV)

Just wanted to tell you that I received my 2 Michael Stars tops today. Less than 48 hours from the time I ordered them. I have never receive better service form any company! And Michael Stars 3/4 length tops are fabulous. I have 4 of them. I will be looking to see what new ones you get in for fall...3/4 and long sleeve length. My favorite ones are the turtleneck ones. So glad I walked into your shop this summer!
Robin (Winston-Salem,NC)

I recently ordered two of the skinny minnie tees. This is just what I was looking for. We are going to Las Vegas this month and these will be going with me. I am very glad that I found your website. I received the orders quickly and could track them to see just where they were. I also received them a few days earlier than it said I would. The personal touches that you added and the little goodies you sent were unexpected. This kind of service goes above and beyond. I order online alot and this is the first personal thank you that I have received. I will be watching your website often to see what is new. Thank you again, so very much. Barbara (Aurora, Mo)

I got the shirts today - they are GORGEOUS!!! The prettiest I have seen yet! I love this Gypsy Daisy line! I will keep my eyes on the website for new arrivals. Thanks for the yummy soap too, it smells delicious! Take care, Allison (Roswell, GA)

Nancy, I received my order and am thrilled with each piece. When I spoke to you regarding the size…the size L is perfect. Since I have never worn Skinny Minnie, I had no idea how they fit and was advised by my local boutique (who on occasion carries Skinny Minnie) that they might be too small for me. I am glad I took your advice! I will be telling my friends about your site and selection. I look forward to seeing your collection next month. Thank you for the lip gloss. Thanks again, Lorilyn (Niceville, Fl)

Thank you so much for your fabulous customer service! I just received my Vanilla Sugar tee today and was pleasantly surprised by the Burt's Bees sample! I also appreciate your personal note...what a terrific touch! I am going to be sure and check your website for the latest goodies. Sincerely, Kristina (Pleasanton, CA)

Thanks so much for the expedient service, great tops and the samples too! I love this shop and the new merchandise is fabulous. Thanks for being someone I enjoy doing business with. Anita (Laceys Spring, AL)

Hi All, just wanted to say thanks for the awesome lip gloss that came w/ my order! I love it! (& of course the top also!), - it's a pleasure to do business w/ you! Freebies are such a nice touch! Thanks again! Karen (Buffalo, NY)

Hi Ladies, Just got my order & everything is perfect. However, I must tell you that the little "present" in the most colorful & adorable "invoice" bag & streamers, as well as the polka dot tissue paper, brought a big smile to my face in the middle of a very stressful work day. It's a pleasure dealing with you & I look forward to doing so again. Thank you. Eve (Ventor City, NJ)

I just received the pink polka-dot Mac & Jac outfit. I haven’t had a chance to try it on yet, but it looks like it will be perfect and I LOVE IT! Thank you for the surprise lip shimmer – I’m already a fan of Burt’s Bees’ products (their Honey & Milk Body Lotion is fantastic). It has been a real pleasure doing business w/you and Moon on Main! Thank you again, Betsy (Garland, TX)


I just wanted to send an email to thank you! I was so impressed with your website and the personal touch you add to shopping online! You guys do a WONDERFUL job with email communication, professionalism and kindness. My top got to me so quick and I appreciate your emails and the tracking ability on your website. Thanks also for the Burts Bees lip balm...what a great idea and so unexpected!! I look forward to shopping with you again soon! Thanks Again! Colleen (Cedarburg, WI)

Thank you, Nancy! By the way, after a bit of looking on the internet, you, by far, have THE BEST selection of Skinny Minnie. And, how very smart of you for having the shirts modeled. It makes internet shopping so much easier....especially since Skinny Minnie tops have a unique fit. I look forward to see more styles as they come out. Kelly (San Antonio, TX)

To Nancy and everyone at Moon on Main!! I have to tell you I normally don't shop online or through the mail. I have had nothing but bad experiences in the past. However, I bought a Skinny Minnie top at Macy's and I absolutely loved it. I wanted to get more and they did not have much in selection nor size. That is how I found your site. You have so many to choose from. What made me the happiest is when I received my order it made me smile. You guys made this purchase more personal with your thank you note and gift. I felt like a customer, not just a mail order recipient!! I have Moon on Main bookmarked as a favorite and I am sure you will find me as a regular! Diane (Anaheim, CA)

Thank you! Love my new tops!!! I haven't tried them on yet, but I will in the morning. I'll be back!! Your clothing is just what I love...cool, different and hip. Lisa (Vacaville, CA)

Thank you so much for the excellent customer service! I emailed you a size question on Saturday and you replied within hours, I placed my order on Sunday and received a thank you note. My package arrived yesterday wrapped in pretty paper with lip balm and a thank you note on your business card! I LOVE my three Vanilla Sugar tops...and the mediums are perfect. I don't think there are too many people with those beautiful shirts in Michigan! Once again, I can set the trend! Thank you again! Carolyn (Utica, MI)

thanks so much for getting back to me. you really are superior in your customer service! in today's age, it seems customer service has gone by the way-side, so it's great to see someone still appreciates the value of it. you really do shine through in that area! Cathy (Mercer Island, WA)

I just wanted to let you know the Tshirts arrived and I love them. They all fit like a dream. I’m so glad to have found a source for them. And thanks for the lip shimmer—it feels so nice on. Look forward to meeting you all when I’m back. Best regards, Kathy (Dhahran, Saudi Arabia)

 

I loved your cello gift bag, with the spunky smiley faces, red shreds & of course the free lip shimmer! What a delightful, unexpected surprise. I also LOVE your business card with the “managing to manage” title! That’s great! It’s been a pleasure to do business with you. I will look forward to doing more in the future, now that I have discovered your site. With warm regards, Ruth Ann (Irvine CA)

Thank you Nancy! You have a great website and a wonderful store. I can't wait to pass your store on to my friends out here on the west coast (and my east coast friends too). Thanks so much for taking the time to chat with me about your products. I look forward to receiving my order soon. Lori (Marina del Rey, CA)

I got my pendant this morning. Talk about good timing. I appreciate your help and time spent on this. Merry Christmas to you and your staff and best wishes for the new year. George (Hudson Heights, Quebec)

Thank you!! You guys are so friendly and I love your stuff!! Have a wonderful holiday and a prosperous new year! Michele (Marlton, NJ)

[My mom] was the one who "discovered" your fabulous store. I received my order yesterday and I love everything! You will definitely be hearing from both of us again very soon. Happy holidays and thank you for making us look so good! Tracey (Delray Beach, FL)

Hey Nancy! I received my shipment today. Wow - you blew me away with your customer service! Thanks - I'll be back. Dana (Orono, MN)

My new [Skinny Minnie] hoodie and sweater arrived yesterday and I absolutely love them! I wanted to thank you for the great clothes, excellent customer service, and quick shipping. It has been a pleasure! Regards, Jamie (Decatur, GA)

The [Skinny Minnie] tops are SPECTACULAR -- I love the one with the laces -- it has so much style and is easy to adjust -- I am so glad I listened to you and purchased the pink one with the spaghetti straps -- it is adorable!! Each one is so different, and I love that you can dress them up or just wear them with jeans. I really can't say enough about your selection of 'skinny minnies' -- living in New York City does not offer the terrific selection or customer service and hospitality that you extend -- and your web site really does justice to all of your apparel. I have never been disappointed -- and everyday I check to see what surprises are waiting for me on your site...I need to purchase a new closet! You really have a boutique shop on the web with that personal touch -- which is a rare commodity today! Judy (New York City, NY)

I [want] ya'll [to] know that everything worked great! I LOVE the Kenzie pants. You guys are great! I order almost all of my new stuff from you guys now. I know that I won't see myself in these clothes! THANKS!!!!! Cyndee (Northport, AL)

The [size] small tank top was a perfect fit. Your thoughtfulness and trust was a breath of fresh air. Thank you. Patty (Maiden, NC)

Thank you so much for checking on my order, can't believe I got it so fast. Got it yesterday and love the shirts. Thanks for the soap gift also. I will have to tell my friends about Moon on Main. Thanks again, Lori (Fairfax, OK)

Thanks ever so much for the fast delivery on the 8 half sweaters I ordered for the girls in my office. We all love them, and they are perfect for [Florida] where we only wear them to look more professional! Suzi (Windermere, FL)

Thank you for your email! I saw a few of your adorable shirts at Macy's last week and was very upset when they had NONE in my size. So I decided to look for your merchandise online and after almost giving up, I found the Moon on Main  website! I am looking forward to getting my order and will be shopping through your website in the future. Thanks again! Juliet (Antelope, CA)

I am so impressed with your company. I just placed my order yesterday and they arrived today! I'm going on vacation Saturday and I can take them with me. You can bet I'll be ordering from you again. I'll be sure to tell all my friends about your cute products and super service. Margie (Rockmart, GA)

Thanks so much for the lovely products and fantastic service that you provide! It is very hard to get these unique styles here in Baltimore, so it is a pleasure to browse through your website. Elizabeth (Baltimore, MD)

I received my three incredible Skinny Minnie tops. I absolutely love them. I am wearing the Studio 3/4 sleeve top as we speak. Thank you for all your help - that really worked out well. Dawn (Victoria, British Columbia)

Thanks so much for being so accommodating! You have been so great and I really am acting as a walking advertisement for Sally Spicer and you. I can’t tell you how many compliments I get on my Ruby bag I ordered from you last year! Melinda (Johnstown, OH)

I was very impressed with your company's customer service. A free gift was the last thing I expected. Thank you. I will keep you in mind if I ever decide to shop on line again for Zoppini charms. Most importantly, I will keep you in mind because of the customer care you have provided. That kind of service is rare, especially when dealing via the Internet.Thanks again, Wendy (Cinnaminson, NJ)

Re: Michael Stars [tees], thanks so much for the fast shipping. I can't wait to get it!! Pamela (Clayton, NC)

Thank you so much! I've been looking all over for Skinny Minnie tops and I can't believe I ended up finding them in Hendersonville. By far, you've got the best selection on the entire internet! I'm hoping to make it up to your shop to see everything else you've got. Take care and thanks again! Jenny (Charlotte, NC)

I received your order today. Thank you so much for the quick delivery and wonderful customer service (such a lost virtue in today’s corporate world). The shirts are great! Erin (Butler, PA)

Thanks for providing such excellent service. I got the bracelet on Thursday (ordered it on Tuesday afternoon). I will definitely be ordering more in the near future. Thanks! Virginia (Hampton, VA)

Dear Friends at Moon on Main, I can't tell you how much I adore my Eula and Mae dolls. They are even more special in person. They were my favorite birthday present and worth all the months that I spent searching for them. Please thank everyone that participated in the effort to get me the pictures via e-mail and such prompt shipping. I was able to hold off opening them until my birthday, but it was hard. I may have to get the party [style] Eula and Mae for an early Xmas present. Thank you again and I am so pleased with the girls. Ginny (Myrtle Beach, SC)

Thanks for a great timely order. The tops fit great and I appreciate the lip balm. I will check your website periodically for new styles. Thanks again, Giovanna (Coto de Caza, CA)

I ordered a Skinnie Minnie sleeveless shirt from you last week, and it just arrived minutes ago, along with the lovely gift of lip balm!! I had lots of fun shopping at your store on the internet and look forward to doing business with you again. Many thanks for your prompt attention to my order and a special thank you for the much-needed lip balm. Molly (Sacramento, CA)

I received the shirts and I LOVE them! Your website does not do those shirts justice, they are so much cuter in person! In fact, I would suggest somehow being able to zoom in on the detail of the shirts shown! Thanks again for the great service, Kari (Lorena, TX)

Thank you so much for all your work. I know where the only place I will be buying these [Zoppini] charms is now. Adam (Pendleton, IN)

Thanks for your kindness. Today I received your item. It's very beautiful rather than seeing through the internet picture, [so] I want to continue to deal with you. Thanks so much again. Jun-Jung (South Korea)

These shirts are fantastic! And you have the nicest Skinny Minnie website I've seen. I can hardly wait to see what new styles you get in. Thanks, Tina (Flower Mound, TX)



A letter we like from a customer to the Times-News in Hendersonville, NC (September 12, 2004):

Dear Community:

A friend joined me in driving up from Greenville, S.C., to enjoy the Apple Festival. It had been three years since I had been and I was impressed how the festival has developed so well. It was really wonderful fun, fine food, darling children. Being wise Apple Festival-goers, we picked up our "500-pound" bag of apples at the end of the day, so we could take it straight to the car, from Gran'dad's Apple Booth.

Loaded with apples, we headed for the car, but as we arrived in Greenville, S.C., I realized we didn't make it home with a gift I had purchased at the fabulous Moon on Main shop for my daughter at Mars Hill. Ugh. Tough way to end a great day.

I took my receipt, called the shop back, which quickly sent someone from the busy shop right to the apple booth. Leslie at Gran'dad's Booth had tried chasing me and my friend down when she saw I had left a package, but lost us. So she held the package at the booth in case we returned.

The Moon on Main staff called me long distance and took my address, then refused to take my charge card number for the freight to get it back to me. They graciously covered all expenses.

This is one birthday gift that will have a lovely story tagged to it for my daughter. My friend and I have a fun memory now of a terrific day at the 2004 Apple Festival and of experiencing the warm community spirit that many search for all their lives.

Susan

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